Help & Best Practices

Search results for:tickets

How to Contact Support for Stack Overflow Teams

Tickets should typically be answered within one business day… Tickets should typically be answered within half a business day… Tickets should typically be answered in four business hours

Service Level Agreement (SLA) for On-Premises Deployment

Acknowledged within 1 business day "Business Day/Hours": Customer Support is available for tickets… After-hours support is available for Severity 1 and Severity 2 tickets by opening a ticket on our support

Service Level Agreement (SLA) for Managed Cloud Deployment

Business Day/Hours: Customer Support is available for tickets of all severity between the hours of 12… After-hours support is available for Severity 1 and Severity 2 tickets by opening a ticket on Stack’s

Administrator Settings and Customization Overview

which includes searching Stack Overflow Enterprise from JIRA, looking for questions related to the tickets… Additionally, the integration works both ways, making it so that links to tickets in your Jira instance

Customer Notification Process

This also opens a ticket in our support ticketing system… We expect all replies to include the originating address, as this is tied to our support ticketing system

Moveworks Integration

If you require support, open a ticket in the MyMoveworks portal

Stack Internal Premium API

Customers should report all support issues related to the Premium API to Stack by opening a ticket on

SAML Authentication Troubleshooting

If you're requesting help with your SAML setup, include this raw data with the help ticket as an attachment

Cancel Your Subscription

When clicked, you'll be presented a support ticket form pre-filled with a couple of details

Automated User Deletion with SCIM

If you’d like to enable or disable this feature, open a support ticket